Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Exchange & Return Policy
Customers have the right to cancel a distance purchase agreement within 14 days of receiving the product, provided the item is of proper quality.
To maintain eligibility for a return, the product must be kept in its original condition. If the product is damaged or destroyed for reasons not caused by the customer, this does not eliminate the customer’s right to cancel the purchase. A decrease in value resulting from opening the packaging or testing the product’s functionality does not prevent the customer from submitting a refund request.
Returns will not be accepted if any of the following are missing:
The complete product set and all included accessories
Proof of purchase from our online store
Warranty card
A service department report describing the defect (if applicable)
Refunds will be issued within the time limits required by applicable laws.
FAQs
We’re sorry for the delay and understand how important it is to receive your order on time.
Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your package’s progress.
Estimated delivery times:
United States: 5–10 business days
International orders: 10–20 business days, depending on your location and customs processing
Please note that delivery times may be affected by holidays, carrier delays, customs clearance, or high order volumes.
Before contacting us, we recommend:
Checking your tracking link for the latest updates
Verifying your shipping address
Looking around your delivery location or checking with neighbors
If your tracking hasn’t updated for several days or your package appears lost, please contact our customer support team with your order number. We’ll be happy to assist you.
Orders are not delivered on public holidays, as shipping carriers do not operate on these days. If your order is scheduled to arrive around a public holiday, delivery may be slightly delayed.
Don’t worry—your order will be delivered on the next available business day, and tracking updates will resume once carriers are back in operation.
If you have any questions about your delivery schedule, feel free to contact our customer support team, and we’ll be happy to help.
We ship to most postcodes in the following regions:
United States: All 50 states, including most rural areas
Canada: Major cities and surrounding regions
United Kingdom & Europe: Most mainland postcodes
Australia & New Zealand: Major metropolitan areas
Other International Locations: Available in select countries
Delivery to remote, island, or restricted areas may require additional time or may not be available.
To confirm delivery to your specific postcode, simply:
Enter your postcode at checkout
Contact our customer support team with your postcode and country
We’ll be happy to check availability and assist you with your order.
Next-day delivery is not available for all orders. Availability depends on your delivery location, product availability, and the shipping option selected at checkout.
Orders placed before 12:00 PM (noon, local time) on business days are usually eligible for next-day delivery, where available. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Next-day delivery may not be available for remote areas or certain products. If the option appears at checkout, your order qualifies.
If you’re unsure, please contact our customer support team with your postcode—we’re happy to help.
A signature is not always required and depends on the shipping carrier, destination country, and service level selected at checkout.
United States
USPS: Most deliveries do not require a signature and may be left in a safe location.
UPS: A signature may be required for higher-value orders or if selected by the sender.
FedEx: Signature requirements vary; some services may require a direct or adult signature.
International Orders
DHL Express: Signatures are usually required to ensure secure delivery.
UPS International: Signature requirements depend on the destination and service level.
Local Postal Services: In some countries, packages may be delivered without a signature or collected from a local post office.
If a signature is required, this will be clearly indicated at checkout and in your shipping confirmation email.
If you have special delivery preferences or concerns about being available, please contact our customer support team before placing your order, and we’ll be happy to assist.
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